With New York Power to Choose, NYC natural gas customers have a choice of which company provides their natural gas supply. If you are unhappy with National Grid customer service, we suggest taking a look at customer reviews of alternate Energy Supply Companies (ESCOs) operating in New York. However, few customers have complained about the quality of natural gas service they receive from National Grid. The issues that unhappy customer have tended to complain about include high prices, billing mistakes, and unpleasant experiences with customer service. Given the large number of customers National Grid serves (3.3 million customers in Massachusetts, New York and Rhode Island), and that most people tend to leave comments about service only when they have a problem (and are unlikely to bother commenting online if they are happy with their service), this isn't particularly surprising. National Grid has received a fair number of negative reviews on consumer advocacy websites such as the Better Business Bureau,, and. Need Customer Service Out of Regular Office Hours?You can reach an automated customer service line at 1-88 Customer Service Reviews Customers seeking Spanish assistance should call 71. Hearing/speech-impaired customers can dial 711 for the NYS Relay Service. to 7:00 p.m., Monday through Friday, and is is closed on weekends and holidays. National Grid's customer service is available from 7:00 a.m. To reach National Grid's general customer service department for the Metro New York area, call 71. You can call National Grid customer service for questions about your bill, payment, starting service, moving, and more. 71 for automated customer service (bill pay, or out-of-office hours support)įind more contact information for National Grid National Grid Customer Service in NYC.711 for hearing/speech-impaired customers.71 to reach National Grid's general customer service line in New York City.Customer ServiceĬall one of the following numbers for customer support, based on your needs: NYC Power Outage? Con Edison is your electric delivery utility, and is responsible for responding to power outages in NYC. If you smell gas or experience/witness a dangerous situation involving natural gas, don't send an email but rather call National Grid at 71 to report a gas emergency, but make sure that you get to a safe place first before making the call. National Grid New York City Phone Numbers Gas Emergencies National Grid provides the following services in metro New York: Moving to New York City? Call us at phone currently not available to activate your National Grid service and supply with an ESCO in minutes! Services National Grid Provides in New York City National Grid New York City Phone Numbers Services National Grid Provides in New York City
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